Sprockett's Doggy Day Camp logo Sprockett's Doggy Day Camp

Get Up & Running

Your first day on Sprockett's system. It takes about 10 minutes on your phone, once your welcome email lands.

New Staff Guide · keep a printed copy by the front-desk computer

The quick version

  1. Find the email "Your Sprockett's staff app is ready", from Sprockett's Staff App.
  2. On your phone, open the link in it and add the app to your home screen.
  3. Open the app, tap your name, then tap Set up my PIN, or forgot it? We email you a 6-digit code. Type it, then choose your own PIN.
  4. At the front desk, tap Sign in on the board, tap your name and enter the same PIN.
  5. Stuck? Tap Help in the app, or open Resources → Help centre on the board.

No welcome email yet? That's normal. Theresa or John sends it when your account is ready.

1

What you'll use

Everyone

The staff app

Sprockett's Staff, on your phone. It holds your workday: grooms for groomers, class lists for trainers, and for the desk, the board, every groomer's day and the classes.

Front desk

The Daily OS board

The board you run the day from at the front-desk computer: every dog here today, check-ins and check-outs, care notes, incidents and checkout.

Only some people

A Kanamé login

For texts and calls with owners in the Lead Connector app, customer records and calendars. Most people don't need one. If you do, your manager turns it on and Kanamé emails you (section 7).

Your PIN is the one thing to remember. It signs you in to the app and to the board, and it puts your initials and the time on every check-in, care-log entry and incident report, so everyone knows who did what.
2

Your welcome email

  1. Find it It comes from Sprockett's Staff App, with the subject "Your Sprockett's staff app is ready". Not in your inbox? Check your Promotions tab and your spam folder. Still nothing? Ask Theresa or John to check your email address in Team and send it again.
  2. See what's in it The link to put the app on your phone, the steps to set up your PIN, a practice app to look around in, and a short video. It also says what you'll see in the app for your job.
3

Put the app on your phone

Open the link from your welcome email on your phone, then add it to your home screen. The page shows the steps for your phone.

iPhone

In Safari, tap Share, then Add to Home Screen, then Add.

Android

In Chrome, tap the three dots, then Add to Home screen (or Install app).

The Sprockett's paw is now on your home screen. Open the app from there, like any other app. It works on an iPad or a computer too.

The install page on an iPhone, showing the steps: tap Share, then Add to Home Screen, then Add.
The install page shows the steps for your phone.
4

Set up your PIN

You set your own PIN. A code comes to the email Sprockett's has for you, and it takes a minute.

  1. Open the app and tap your name Type a few letters in Find your name if the list is long.
  2. Tap "Set up my PIN, or forgot it?" It's under the keypad.
  3. Type the 6-digit code we email you The code works once, for 15 minutes. Type it wrong and the screen says how many tries are left. Code ran out? Tap Send a new code.
  4. Choose your own PIN, then type it again 6 digits for the front desk, managers, admins and View only. 4 digits for groomers and trainers. You're signed in, and this PIN works on the board too.
The staff app's Sign in screen: a Find your name box and a list of names, each with a role.
1. Tap your name.
The Enter your PIN keypad, with the link Set up my PIN, or forgot it? underneath.
2. Tap Set up my PIN, or forgot it?
Enter the code we emailed you: 6 digits, it works for 15 minutes, with a Send a new code link.
3. Type the code from your email.
The Choose your PIN screen with a keypad.
4. Choose your PIN, then type it again.
No email on file, or the code doesn't arrive? Ask Theresa or John for a temporary PIN in person. Sign in with it, and the app asks you to choose your own straight away. Keep your PIN to yourself, and never write it where customers can see it.
5

Your job in the app

The app opens on the screen for your job.

Your jobWhere you start, and what's there
Groomer My day: today's grooms as a board. Start groom and End groom, texts to the owner, photos, a note for next time and Book next. Tap a dog for its card: every earlier groom and the texts with the owner.
Trainer My classes: your class lists with the dogs and owners, and Here or Absent for each dog.
Front desk Home: Open Daily OS (the board, full screen), Grooming (every groomer's day, where you leave a note for the groomer) and Classes.
Manager or admin Home, like the front desk, plus See a groomer's app in the menu (read only). People who manage the team also get Team.
View only What the front desk sees, with nothing to press.
Everyone Lead Connector (texts and calls with owners) and Help.
Home in the staff app for the front desk, with buttons for Open Daily OS, Grooming, Classes, Lead Connector and Help.
Home for the front desk.

The app never shows an owner's phone number or email, or any prices. It locks after 10 minutes without a tap, so nobody can read it if you put your phone down. Sign in again to carry on.

6

Sign in at the front desk

The front-desk computer is shared, so the board needs to know who's working. When nobody is signed in, it shows nothing at all: no dogs and no owners, so anyone walking behind the desk can't read customer details.

  1. Tap "Sign in" It's the big button in the middle of the board, or your name at the top right when someone else is signed in.
  2. Tap your name and enter your PIN The same PIN as the app. Your name shows at the top right, and the board loads.
The board's Who's working? list: tap your name.
Who's working? Tap your name.
The board's PIN keypad.
Then enter your PIN.
  • Taking over the desk? Tap the name at the top right, then Switch user, so your work isn't stamped with someone else's initials.
  • Stepping away? Tap your name, then Sign out. The board also signs you out by itself after 10 minutes without a tap. Sign in again and everything is still there.
  • Board not on the screen? On the desk computer, click Daily OS in Kanamé's left menu. It used to be called Daily Ops, and the older videos still say that. Front desk, managers and admins can also tap Open Daily OS in the staff app.
  • Typed the wrong PIN 5 times? Your name locks for 10 minutes. Wait, or tap Set up my PIN, or forgot it?: a new PIN with the emailed code lifts the lock.
7

Your own Kanamé login only if you were given one

Skip this section unless your manager turned on a Kanamé login for you. It's for texts and calls with owners in the Lead Connector app, customer records and calendars.

  1. Find the email from Kanamé Subject "Activate Your Account | Kanamé", from noreply@ml.kanameplatform.com, headed "Welcome to the Kanamé platform". Check Promotions and spam.
    The Kanamé welcome email. Heading: Welcome to the Kanamé platform. Your staff account is ready. A pink Activate Your Account button.
    The Kanamé email, with a pink "Activate Your Account" button.
  2. Click "Activate Your Account" and set a password The link is good for 24 hours. Expired? Ask Theresa or John to send it again. Use at least 8 characters, with upper and lower case letters, a number and a symbol.
  3. Sign in at connect.kanameplatform.com Bookmark it (Ctrl‑D on Windows, ⌘D on a Mac). Forgot your password? Click Forgot password? on the sign-in page.
    The Kanamé sign-in page, headed Sign into your account, with email and password fields, a Forgot password? link and a Sign in button.
    The Kanamé sign-in page at connect.kanameplatform.com.
  4. Get Lead Connector on your phone Tap Lead Connector on Home in the staff app. It opens the app, or its page in the App Store or Google Play so you can get it. Sign in with the same email and password as Kanamé. Replies to the staff app's texts come in there too.
    Download on theApp Store Get it onGoogle Play
8

Practise, then learn your job

  • Practise first. The practice app in your welcome email has made-up dogs and people, and any PIN works. Nothing you tap reaches a real customer.
  • Watch the video. The staff app, about 2½ minutes: a groomer's day, the desk's Grooming screen and a trainer's classes.
  • Everything else is in the help centre: every how-to with the real screens, and the videos. Tap Help on Home in the staff app, or open Resources → Help centre on the board. Pick your job at the top to see the answers for you.
9

First-day checklist

  • Found my welcome email ("Your Sprockett's staff app is ready")
  • Put the staff app on my home screen
  • Set up my PIN with the emailed code
  • Found where I start in the app: My day, My classes or Home
  • Signed in on the board at the front desk with the same PIN front desk
  • Know how to switch user and sign out on the board front desk
  • Activated my Kanamé login and got Lead Connector only if given one
  • Know where Help is: Help in the app, Resources → Help centre on the board
  • Know how to report a problem and who to ask (below)
10

If something's not working

ProblemWhat to do
No welcome emailCheck Promotions and spam. Still nothing? Ask Theresa or John to check your email in Team and send it again.
My name isn't on the listAsk Theresa or John to add you in Team.
The code didn't arriveCheck spam, then tap Send a new code. You can ask for one code a minute and five an hour. Still nothing? Ask for a temporary PIN in person.
It says codes are pausedToo many wrong codes were tried, so codes are paused for up to an hour. Try later, or ask Theresa or John for a temporary PIN in person.
Forgot my PINTap your name, then Set up my PIN, or forgot it?, and choose a new one. Your old PIN stops working.
Locked after wrong PINsWait 10 minutes, or set a new PIN with the emailed code. Theresa or John can also unlock you in Team.
The board says "Sign in with your PIN to view the board"Nobody is signed in on that screen, or it's been 10 minutes without a tap. Tap Sign in. Everything is still there.
Can't find the board on the desk computerClick Daily OS in Kanamé's left menu. Not there? Tell a manager.
The board is slow or blankRefresh the page (Ctrl‑R on Windows, ⌘R on a Mac). Still stuck? Tell a manager and report it (below).

Need a hand?

How do I…?
The help centre: Help in the staff app, or Resources → Help centre on the board.
Report a problem
Resources → System Feedback on the board, or the feedback form. Add up to 3 screenshots. It goes straight to the people who can fix it.
Ask a person
A manager, or Theresa or John.
Anything standard in Kanamé
support.kanameplatform.com